Overview

The Super Plan is a comprehensive service offered by Sierra Software to help users keep their software up-to-date, supported, and enhanced with added features and benefits. Below, we’ve compiled the most frequently asked questions about the Super Plan to provide a complete understanding of this service.

General Information

Q1: What is the Super Plan?

The Super Plan is an optional annual subscription designed for users of Sierra Software products with perpetual licenses. It ensures access to all software updates, new features, and system components, along with discounts and technical support.

Q2: Is the Super Plan mandatory?

No, the Super Plan is entirely optional. You can choose to use your software without subscribing to the plan. However, subscribing brings numerous advantages, including cost savings and added features.

Q3: Who is eligible for the Super Plan?

The Super Plan is available to users with the current major version of Sierra Software products. New users and those updating older versions receive a free 6-month subscription to evaluate the service.

Q4: What is included in the Super Plan?

Subscribers gain access to:  

✓Free updates for major, intermediate, and maintenance versions.  

✓Monthly system components, such as pre-digitized fonts.  

✓Priority technical support for installation issues.  

✓Discounts on additional software features and modules.  

✓Special promotional offers.

Subscription and Renewal

Q5: How much does the Super Plan cost?

oActive Subscription Renewal (before expiration): $120/year ($10/month average).  

oRenewal After Expiration:

oUp to 6 months: $180/year  

oMore than 6 months: $240/year  

Q6: How can I subscribe to or renew the Super Plan?

You can subscribe or renew through:  

oYour local authorized software dealer (if available).

oThe User Area on the Sierra Software website (make sure to have your product’s serial number).

Q7: Is the subscription automatically renewed?

No, the Super Plan is not renewed automatically, unless you explicitly select the recurring payments option. You will receive email reminders before your subscription expires, allowing you to renew it at your convenience.

Q8: Can I renew after my subscription expires?

Yes, but the renewal cost increases depending on how long the subscription has lapsed. Renewing before expiration is the most cost-effective option.

Using the Super Plan

Q9: What happens if I don’t renew the Super Plan?

Your software will remain fully functional, but you will lose access to:  

oFree updates (major and intermediate versions).

oMonthly system components.

oDiscounts on features and upgrades.

oPriority technical support.

If you decide to update your software later, you’ll need to pay the regular update price.

Q10: Can I switch back to the Super Plan after skipping a renewal?

Yes (before a new major version has already been released), but you may need to pay higher fees. The plan may not be available for older versions if a new major version has already been released.

Q11: Does the Super Plan cover multiple licenses?

If you own several software products (products with USB dongle or keyless products), a Super Plan subscription is required for each product (for each serial number). For key-less products with multiple licenses (e.g., 2 licenses), only one Super Plan subscription is needed to cover both licenses.

Benefits and Features

Q12: How does the Super Plan save money?

The subscription cost is significantly lower than the price of individual major software updates. Regular subscribers often save hundreds of dollars over the life of the product. There are other important benefits.

Q13: What are intermediate updates?

Intermediate updates are smaller releases between major versions that introduce new features or enhancements. These updates are only available to Super Plan subscribers (no need to wait for the next major release).

Q14: What are the system components included with the Super Plan?

Subscribers receive new system components, such as pre-digitized fonts for the embroidery or bling software, every month. The value of these components often exceeds the subscription cost.

Q15: Do I get discounts on additional features?

Yes, Super Plan subscribers enjoy exclusive discounts on software modules, upgrades, and special promotions.

Technical Support

Q16: What type of support is included?

Subscribers receive priority email support for issues related to software installation (including remote connections to the workstation, if required). This ensures faster response times and assistance from the software development team.

Q17: Is technical support available for non-subscribers?

Non-subscribers can still access limited support, but it may not include priority handling or advanced troubleshooting.

Renewal Timing

Q18: When should I renew the Super Plan?

It’s best to renew before your subscription expires to avoid higher renewal fees and service interruptions. Notifications are sent to your registered email before expiration.

Q19: Can I renew in advance?

Yes, you can renew the Super Plan at any time before its expiration to maintain uninterrupted service.

Special Scenarios

Q20: Can I transfer my Super Plan to another product?

No, the Super Plan is tied to the serial number of your specific software product and cannot be transferred.

Q21: What happens if my product’s major version is outdated?

If you’re using an older version of the software, you must update to the current major version to access the Super Plan. Upon updating, you’ll receive a free 6-month subscription.

Why Choose the Super Plan?

✓Always Stay Updated: Never miss out on new features or improvements.  

✓Significant Savings: Lower costs compared to purchasing individual updates.  

✓Additional Value: Free monthly components and discounts.  

✓Convenience: A predictable and affordable way to maintain your software.