There are several software levels for each software line.

Read on this website about the features of each software level (product pages) and see the features chart to compare the different software levels.

If you have still more question about features in order to decide which is the right software level for you, we suggest you contact an authorized software dealer in your country. If there is no local dealer in your country, send your questions using the Sales Contact form.

You can purchase software products from local authorized software dealer, if available in your country. They can offer you to pay locally (instead of international transactions) and attend you in your native language. Some dealers may offer additional services related to the software. Evaluate their proposals and prices before deciding where to purchase your software product.

Please, visit the section Find a Dealer. If there is no dealer in your country, you can also purchase software products on the official website www.sierra-software.com. Shipping cost from the head office of Sierra Technology Group is significantly more expensive than the cost from a local dealer.

Yes. There are demonstrations available of many software configurations.

This kind of demonstrations has similar features compared with the software product. You can install it and use it (some restrictions may apply) for a limited time. Evaluate if the product satisfies all your software needs, if it has all the required features, if it is productive enough for your requirements, if the performance on your computer is acceptable, if it is compatible with the artwork and machine file formats you will use, among other things.

It is very important that you evaluate the software before purchasing it, as we do not offer refund.

MS-Windows 64 bits editions

Read about the system requirements, including the compatible operating systems, in the section “System Requirements” in the pages of your software product. Do not install the updated software version on discontinued operating systems.

MacOS

Some users have tested the software on other operating systems, including Windows over OSX (Mac) using a virtual machine with relative success. However, we do not warrant or support other operating systems other than those indicated.

Although Perpetual License products do not prevent the software to be executed on a virtual machine, we cannot guarantee compatibility, and we do not offer technical support to resolve problems related with the installation and use of the software on virtual machines.

We only know that some users have been using virtual machines (Fusion, Parallels and VirtualBox) with relative success.

For virtual machines on OSX (Mac), Perpetual License products with USB protection device may probably have some problems if the boot is made with the protection device (dongle) attached.

To use a Perpetual License product with virtual protection device (KeyLess) in a virtual machine, it is required a permanent internet connection.

Perpetual License products with physical protection device include:

•A protection/security device (dongle or key): This USB device must be attached to the computer during the software installation and during the use of the software. Physical shipping is required.

•A Product Card: It contains the required codes to download the product setup files, the installation guide and the installation password.

Perpetual License products with virtual protection device include:

•A Product Certificate with the instructions to  download the product setup files, the installation guide and the installation password.

Perpetual License products with physical protection device (USB dongle):

You receive only one license to use the software, which is associated with a security/protection device. Ask your software dealers if any promotion to get a second license (another protection device) is available for your software product.

Even when it is possible to activate the software in 3 different computers, and move the protection device to the computer where you want to use it (because the software requires the protection device to run), we suggest you not to do that as a frequent action because there are some electrical risks when connecting and disconnecting it.

Perpetual License products with virtual protection device (KeyLess):

You receive 2 licenses, allowing you to install and use the product in 2 computers at the same time.

Additional licenses (up to a total of 5 licenses per serial number) may be purchased at a very convenient cost.

We have listed an action road for the case that you have any problem while trying to install the software. Follow this order as they will save you time to solve the problem.

1.Review if you have literally followed the instructions to install the software (step by step), beginning with the fulfillment of the system requirements. If you didn’t, uninstall the previous installation and start it again.

2.Visit the Area for Users of www.sierra-software.com, and search on the section Troubleshooting and Frequently Asked Questions. Probably the problem is described on that site, and the solution is immediately available.

3.Ask to the technical support staff of your software dealers. Probably the support staff has previously received from other user a problem report like yours, and they know how to fix it.

4.Ask to the software manufacturer through the Technical Support forms available in the Area for User of this website (English only). Although software installation problems (at the time of software purchase) are free of charge, the response time of the software manufacturer may be longer than the other options.

The manual for users is available from inside the application.

There are many tutorial videos available in Internet from several sources. Search them typing the brand name or product name.